Refund policy

You have 30 days to return a product.

To be eligible for a return, your item must be unused and in the same condition you received it, in the original packaging.

Final sale (no returns or refunds)

Gift cards, mystery boxes and decals are final sale.

Sale items

Sale items can be exchanged but not refunded. Only regular priced items can be refunded.

How to start a return or exchange

Head to our Returns Portal. If the form gives you trouble, email info@teamltdshop.com with your order number and what you'd like to do, and we'll set it up for you.

Return shipping

With Checkout+: return shipping is covered. Start your return on the Returns Portal and Redo gives you a free UPS label.

Without Checkout+: return shipping is on you, and shipping costs are non-refundable. Send your return with any carrier you like. We recommend one with tracking.

Checkout+

Checkout+ is an optional add-on at checkout. It covers:

• Free return shipping: your return label is covered for an exchange, refund or store credit.
• Package protection: if your package is lost, stolen or damaged in transit, you can submit a claim and, once approved, get a same-item replacement at no extra cost.

Checkout+ can't be cancelled or refunded after purchase, isn't included in any refund or store credit, and can't be added to an order after it's placed.

Exchanges

Need a different size? Start an exchange on the Returns Portal and pick the new size, or email us and we'll set it up. Your new size ships once your return arrives.

Refunds

Once your return arrives, we inspect it and email you to say it's approved or not. Approved refunds go back to your original payment method, or as store credit if you prefer. A refund takes 3 to 5 business days to show up, usually sooner. Any LTD Points from the order go back into your account.

Late or missing refunds

Haven't seen your refund after 5 business days? Check with your bank or card provider first. Still nothing? Email info@teamltdshop.com.

Wrong or damaged items

Got the wrong item, size or colour? Keep it, and we'll ship the right one at no cost. Item arrived defective or damaged? Email info@teamltdshop.com a photo of the issue and your order number. Keep it, and we'll send you a replacement at no cost.

Questions? Reach our customer service team at info@teamltdshop.com or 905 803 8326, Monday to Thursday 9am to 6pm and Friday 9am to 4pm (ET).